Timothy McClernon is a recognized consultant, coach, researcher, and entrepreneur whose work has improved the lives of hundreds of thousands of people. His lifelong mission is simple and consistent: “unleashing the power of people.” As a human‑performance expert, he has developed practical methods and tools that help anyone perform any job‑to‑be‑done (JTBD) better—job in the broadest sense of the word.

• A patient with a diagnosis has the job of managing that diagnosis as successfully as possible.

• A medical professional has the job of helping patients do exactly that.

One of Tim’s distinctive strengths is a system for capturing and making visible what top performers do—the often “invisible” know‑how most advice fails to teach. In three independent studies, approaches based on his method helped people perform 10× better in their first year of doing a new job.

Tim’s work has focused on professionals—physicians implanting new heart devices, attorneys across 28 practice specialties, salespeople, and leaders and managers in many industries. The same principles apply to life situations such as patients learning to manage a new diagnosis or people becoming disabled—both are new jobs‑to‑be‑done. Across 150+ projects, similar research has not been done for people living with the disabilities Tim now experiences. The systems meant to serve this group clearly lack training grounded in this methodology—one reason the horrific experiences documented on this site still occur.

Why This Website Exists

This site aims to motivate and equip the very people and institutions responsible for helping people with disabilities and vulnerable adults—including caregivers, systems, and medical professionals—to do the same “homework” Tim has done for so many others. There is no rational or acceptable reason not to.

Every report here—many describing challenges Tim faces day after day, sometimes at real risk to his life—should be read in the light of his career committed to helping people perform their jobs better. When case managersrepeatedly fail to meet statutory duties, the harm is profound; but the root cause is typically poor training and systems that block learning and limit people from performing at their best.

This site cites the relevant statutes and guidelines for the actions described. The goal is not “gotcha” or shaming people for failure. The goal is clear, direct feedback so learning can happen. Mistakes should not be covered up.

A Personal Note on Accountability (April 2025)

One report describes when I was violently assaulted in April 2025. I survived, but the aftermath compounded the violence and abuse of those two hours of beatings and torture. The police arrived after two hours and, as their colleagues in the emergency room later stated, did not perform their job well.

Many police officers do their jobs exceptionally well. In this case, the two officers did not. From what I can see, they were poorly trained for the job of intervening in a home assault. They did many things wrong. I do not believe they wanted to do a poor job. Even if bias against gay men or prejudice against Black men were factors, the required protocols are the same. Failures should have been reviewed by supervisors and improvements made. None of that happened.

Helping officers perform their JTBD better is something I wish I could do for them—for everyone’s benefit. In my experience, politics has little to do with how people perform. People are people, and almost all take pride in doing their jobs well.

As humbly as I can say it: the work I have done, and the methodology I created, matters because it has helped so many. The world needs more of it. I want to freely share what I have learned—nothing about the method is secret, and anyone is welcome to learn or adapt the tools. My personal tragedy is that, at times, my disabilities have limited my ability to continue this work.